Yes. All of our products are colour safe, which means you can use them freely without stripping your hair of its pigment. Our products are designed to ensure that your colour stays locked in and vibrant between services.

While we do rely heavily on natural ingredients when formulating our products, we are committed to creating products that deliver uncompromised performance, which means that we also make use of synthetically derived elements from high quality sources.

Due to the nature of the natural ingredients used, there can sometimes be slight variations in the colour and fragrance of our final products.

No. To help protect our ocean life, we abstain from using microplastics in our products. The exfoliant used in the Mr. Smith Exfoliating Body Wash is ground pumice – a traditional, non-toxic exfoliant derived from nature.

Yes. All of our products are water soluble, which means they are easily washed out, avoiding any unwanted product build up.

Yes. All of our containers and cartons are made from fully recyclable materials. Please follow your local council or state laws when recycling.

All of our products are made in Australia. To ensure consistent quality of our products we employ small chain manufacturing and small batch production.

No. Every Mr. Smith product is PETA certified cruelty free.
In addition, most of our products are vegan, with the exception of our Crème, Shaper, Paste, Texturiser, Flex, Curl Crème, Dry Shampoo and Hairspray.

We understand that sulfates are sometimes harsh on the skin, scalp and hair which is why all of our products are sulfate free. Instead, we use high-quality alternative surfactants which ensure that the hair and scalp are cleaned thoroughly without causing irritation or stripping the hair of its natural oils.

No. We understand that some people are concerned with the potential effects of parabens, so we have made the decision to exclude them from all of our products.

There are a number of Mr. Smith products that contain silicones. While some silicones can build up on the hair, the ones that are used in Mr. Smith products are developed specifically for cosmetic products and do not build up when hair is cleansed properly. The silicones used have many benefits, including adding protection from heat styling, reducing hair friction, and smoothing and detangling the hair. The Mr. Smith products which contain silicones are Hydrating Conditioner, Mousse, Masque, Luxury Masque, Hairspray, High Hold Hairspray, The Foundation, Serum, Leave In, Texturiser and Flex.

As part of our commitment to sustainability and waste material management, Mr. Smith products are crafted in small batches and our packaging is subject to ongoing improvements. As a result of the approach, some products and their packaging may vary in terms of colour, however never compromising on performance or usability.

A limited number of the Pigment Collection products may display slight discolouration affecting the packaging. This variation is due to ongoing changes and improvements in our packaging materials and does not impact the performance, quality, or sensory experience of the product.

All orders placed on Mr. Smith PRO Store are legally binding and linked to your hero salon email. This ensures your Salon Account, ordering data and any information are only accessed by a single profile, or user. If you would like your wider Salon team to have the ability to login and access your Salon Account details, pricing, and ordering functionality, please contact your Business Consultant.